From one 24/7 dispatch desk, Dexis sends qualified field engineers across the USA, EMEA, Latin America and Asia-Pacific – with a 4-hour response in major cities and scheduled visits everywhere else.
Select a region to see the countries and cities we cover.
Our largest region. Engineers in and around every major metro area, with same-day attendance in key cities and next business day cover across wider states.
Priority: 4-hour response in major metros
Standard: next business day
Main cities
- New York
- Boston
- Washington DC
- Atlanta
- Miami
- Chicago
- Dallas
- Houston
- Denver
- Phoenix
- Los Angeles
- San Francisco
- Seattle
Direct engineers across the UK and mainland Europe, with cover in the Gulf and key African business hubs – all run from the same desk.
Priority: 4-hour response in major European cities
Standard: next business day
Countries
- United Kingdom
- Ireland
- France
- Germany
- Netherlands
- Belgium
- Luxembourg
- Spain
- Portugal
- Italy
- Switzerland
- Austria
- Nordics
- Poland
- Czech Republic
- Hungary
- Romania
- UAE
- Saudi Arabia
- Qatar
- Egypt
- South Africa
- Nigeria
- Kenya
Engineers in the main business cities of Mexico, Central and South America for rollouts, installs and scheduled support.
Standard: next business day in capital cities
Scheduled: planned visits everywhere else
Countries
- Mexico
- Brazil
- Colombia
- Chile
- Argentina
- Peru
- Costa Rica
- Panama
Cover across the region’s main business hubs for projects, rollouts and smart-hands work, booked through the same dispatch desk.
Standard: next business day in major hubs
Scheduled: planned visits everywhere else
Countries
- Singapore
- Malaysia
- Philippines
- Thailand
- Hong Kong
- Japan
- South Korea
- India
- Australia
- New Zealand
Don’t see your location? Send us the address – we’ll confirm cover the same working day.
| Service level | Response | Typical use |
|---|---|---|
| Priority | 4-hour response in major cities | Business-critical faults |
| Standard | Next business day | Most break-fix and IMAC work |
| Scheduled | Your chosen date and time slot | Installs, rollouts, surveys |
| Out of hours | Evenings, nights and weekends | Shops, offices and live sites |
Send us the scope and site – we’ll confirm your engineer and arrival window the same working day.
Field engineer or vendor? Join the Dexis network →