Get in touch
128 City Road, London EC1V 2NX
hello@dexisit.com
+44 7909 959357
Field engineers & vendors
Freelancers and field service companies:
Join the Dexis network →
0+
direct engineers across
the USA, EMEA, LATAM and APAC

Working to your process, in your name – and reporting back the same day.

White-label field services · USA · EMEA · LATAM · APAC

Your field team
 in every city your clients need.

Dexis IT puts qualified engineers on site for IT companies and businesses – installs, break-fix, cabling, Wi-Fi and rollouts – working to your process, in your name, and reporting back the same day.

350+ direct engineers · 30+ countries · 24/7 dispatch

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What we do

Field services,
done properly.

Eight services, one dispatch desk, and the same standard on every site.

Field engineering and break-fix

Qualified engineers for faults, installs and smart-hands tasks, booked by the visit or the day.

Structured cabling

Copper and fibre cabling installed, tested, labelled and documented.

Wi-Fi installation and surveys

Access points surveyed, mounted, configured to your plan and checked on site.

Project rollouts

Multi-site refreshes and deployments, run to one plan across every site.

Dedicated on-site engineers

A named engineer at your client’s site, full-time or part-time.

AV and meeting room installation

Screens, video conferencing and room systems installed and tested.

Site surveys and audits

Site readiness checks, cabinet audits and asset counts before the project starts.

Field service consulting

Scoping, rollout planning and practical advice from engineers who do the work.

Digital add-ons: we also design websites and manage social media for our clients. See digital services →

Trusted across industries

Clients we work for.

IT companies and businesses across retail, hospitality, logistics and more trust Dexis engineers on their sites.

0 in 10
of our engineers are
senior field technicians.

Engineers matched to the skills on the ticket – experienced, vetted and briefed before they reach site.

White-label by default

Your brand on site.
 Ours stays out of sight.

Most of our work is delivered for other IT companies. Our engineers can introduce themselves as part of your team, wear your ID badge, log time in your ticketing system and send reports on your template. Your client sees one service – yours.

Briefed on your process before they arrive

Every engineer receives your runbook, site notes and contact points before the visit, so nothing is improvised in front of your client.

Your badge, your ticket tool, your report template

Our engineers can wear your ID, log time in your ticketing system and send reports on your template.

No Dexis branding unless you ask for it

We never contact your client directly or leave our name behind. Your client sees one service – yours.

A named coordinator who reports only to you

One person owns your jobs from booking to sign-off, and is the only voice your service desk needs to talk to.

How white-label works
Coverage

One dispatch desk.
 Four regions.

Our engineers are based in and around the major business cities of the USA, EMEA, Latin America and Asia-Pacific, and reach smaller towns on scheduled visits.

USA →

EMEA →

LATAM →

APAC →

4-hour response in major cities (Priority service). Next business day everywhere else.

View coverage
Two ways to work with us

White-label or direct.
Same standard.

Partner with us as your field team, or book engineers straight onto your own sites.

Not sure which fits your work?

Join our network
For IT companies

MSPs, integrators and resellers

350+ direct engineers, in your name
Your engineers, without the overheads. Add Dexis as your field team across the USA, EMEA, LATAM and APAC – we attend in your name, follow your runbook and hand the client back to you.
Become a partner
  • Your badge, ticket tool and report template
  • Named coordinator for every job
  • Engineers briefed on your runbook
  • No contact with your client unless you ask
  • Fast pricing for your bids
For businesses

IT and operations teams

4h response in major cities (Priority)
Engineers on site, when and where you need them. Book qualified engineers for installs, fixes and rollouts across your sites, with one point of contact.
Explore our services
  • Installs, break-fix and smart hands
  • Cabling, Wi-Fi and AV
  • Multi-site project rollouts
  • Same-day job reports with photos
  • 24/7 dispatch desk

FAQs

The questions IT companies ask us first. Still have one? Contact us.

How quickly can you get an engineer on site?

In major cities we offer a 4-hour response on Priority jobs. Standard jobs are attended the next business day, and planned work is booked to your chosen slot.

Can your engineer work under our company name?

Yes. Most of our field work is white-label. Our engineers can carry your ID, use your ticketing system and report on your template.

Will you ever approach our clients directly?

No. We never market to, or take work directly from, a partner’s client. This is written into our partner agreement.

Do you have minimum volumes?

No. Many partners start with a single ticket.

How is field engineering charged?

By the visit, by the hour after a minimum, or by the day. We share a clear rate card by country once we understand your volumes.

Track record

Proven in the field.

Track record of the Dexis team across the IT field service industry.

0+
direct engineers
0+
countries covered
0,000+
jobs completed by our team
0+
clients served
0+
years of team experience in field services
How it works

From ticket to closed
in four steps.

01 · Send us the job

Share the scope, site address and time slot by email, phone, our form or your own ticketing tool.

02 · We confirm your engineer

You get the engineer’s name, skills and arrival window, the same working day.

03 · Work done to your process

Our engineer checks in, follows your runbook and calls your desk if anything on site changes.

04 · Report back

You receive a job report with times, photos and next steps, ready to forward to your client.

Steering IT Towards Success

The partner that
makes you look good.

Calm under pressure

If a slot is at risk, you hear it from us first – with a fix, not an excuse.

Exact, not approximate

Arrival times, scopes and reports come with real times and real photos.

Accountable people

Every job has a named engineer and a named coordinator, from booking to sign-off.

Experienced engineers

8 in 10 of our engineers are senior field technicians, matched to the skills on the ticket.

Ready when you are

Need an engineer
 on site?

Send us the scope and site – we’ll confirm your engineer and arrival window the same working day.

Field engineer or vendor? Join the Dexis network →

Request a quote
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