120 stores refreshed in 8 weeks, with zero lost trading hours.
Summary
| Industry | Retail |
| Region | United Kingdom |
| Services | Project rollouts · Site surveys and audits |
| Delivered for | A managed service provider, white-label |
| Duration | 8 weeks |
A managed service provider needed to replace switches and access points across 120 stores of a UK retail chain. Every store had to keep trading, work could only happen after closing time, and the provider had no engineers outside London.
We surveyed every store first and flagged 14 with cabinet or power issues before installation began. We then ran up to six stores a night with engineers briefed on one runbook, working under the provider’s name and reporting into its ticketing system each morning.
120
stores refreshed in 8 weeks
97%
completed on the first visit
0
lost trading hours
Send us the scope and site – we’ll confirm your engineer and arrival window the same working day.
Field engineer or vendor? Join the Dexis network →