65 bank branches covered, with 98% of visits within SLA.
Summary
| Industry | Financial services |
| Region | Germany, Netherlands and Belgium |
| Services | Field engineering and break-fix · Dedicated on-site engineers |
| Delivered for | A global IT service provider, white-label |
| Duration | 12-month programme |
A global IT service provider won a contract to support 65 bank branches in Germany, the Netherlands and Belgium, with next business day response and strict site access rules.
We set up a regional pool of vetted engineers, briefed them on the bank’s site procedures and connected our dispatch desk to the provider’s ticketing system. Every visit closed with a report on the provider’s template.
65
branches covered
98%
of visits within SLA
<2%
of tickets needing a second visit
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